shipping & returns

free standard local delivery for all orders

standard tracked delivery: 2–4 business days

free standard delivery for orders ≥ SGD 120, or at flat SGD 20

standard tracked delivery: 3–10 business days

free standard delivery for orders ≥ SGD 250, or at flat SGD 50

delivery times may vary depending on your location and local customs processing. most international orders arrive within 8–21 business days, and we truly appreciate your patience as your parcel makes its way to you.

for international shipments, customs duties or taxes may occasionally apply upon arrival. these are determined by your local authorities and are not included in our shipping fees.

we package every order with care. please allow 1–3 business days for processing. each order is prepared and packed with care to ensure it reaches you safely.

delivery times are provided as estimates and may be affected by customs clearance, weather conditions, or courier delays beyond our control.

while we always do our best to ensure a smooth delivery, roots botanicals is unable to guarantee exact arrival dates.

all orders include tracking details once dispatched, so you can follow your parcel’s journey to you.

if your tracking has not updated within 48 hours, please feel free to reach out to us at support@rootsbotanicals.co and we’ll be happy to assist.

for international orders, customs duties or taxes may be applied by the destination country upon arrival.

these charges are set by local authorities and, if applicable, will be the responsibility of the customer. we appreciate your understanding as these policies vary from country to country.

as our products are personal care items, all sales are final to ensure the highest standards of hygiene and safety for everyone.

however, if your order arrives damaged or incorrect, please reach out to us at support@rootsbotanicals.co within 48 hours of receiving your parcel, and we’ll assist you to make things right.